Customer Service

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Guarantee
• Feedback

Shipping & Delivery

1. Orders processed timely after the payment verification.
2. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
3. The images shown are not the actual item and are for your reference only.
4. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
5. If you have not received your shipment within 90 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
6. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.

Privacy & Security

1. We will strictly confidential customer purchased product information.
2. Shipped in plain padded (unmarked) envelope.
3. Private listing .So no one will know what you bought.
4. Privacy matters, Only you know what’s in the package!

Returns & Replacements

1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your po#.

Guarantee

1. 12 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
3.  You agree to all of the above-listed policies upon ordering on jaxfstk.com.

Feedback

1. We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
2.  It is impossible to address issues if we do not know about them!